Hey there! Whether you’ve got a question, a suggestion, or just want to chat about your latest order, we’re all ears. At Soledeckh, we’re not just another faceless online store—we’re a small team that genuinely cares about your experience. In fact, our founder still replies to most emails personally. (Yeah, really!)
Honestly, we’ve tried those automated contact forms before, and they just feel... cold. So here’s the real deal—pick whichever method works best for you:
Pro tip: If you’re emailing about an order, include your order number—it helps us pull up your details faster!
Last month, a customer suggested we change our packaging to be more eco-friendly. Guess what? We did it within two weeks! That’s the kind of impact your feedback can have.
We’re not perfect (who is?), but we’re always listening. Whether it’s praise, constructive criticism, or just a random thought about our products, we read every single message.
"When will I get my order?" Most US orders ship within 1-2 business days. International? Usually 3-5 days processing.
"Do you have live chat?" Not yet—but we’re considering it! For now, email or phone gets you the fastest response.
"Can I return custom items?" This one’s tricky—custom orders are usually final sale, but let’s talk if there’s an issue.
When we first started, a customer emailed at 2AM about a sizing question. Our founder happened to be awake (time zones are weird!) and replied immediately. That customer became one of our most loyal supporters. Moral of the story? We never know when a small interaction might make someone’s day—so we treat every message like it matters.
